Privacy Policy

Effective Date: April 2026
Suzhou Fomalhaut Eco-Pack Material Tech Co., Ltd.

1. Introduction

Suzhou Fomalhaut Eco-Pack Material Tech Co., Ltd. ("Fomalhaut", "we", "us", or "our") respects your privacy and is committed to protecting your personal and business data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or engage with our premium B2B cosmetic packaging manufacturing services.

By accessing our website or utilizing our services, you consent to the data practices described in this policy. We prioritize transparency, security, and compliance in handling information related to our global partners, clients, and website visitors.

2. Information We Collect

As a B2B manufacturing enterprise, we primarily collect information necessary to facilitate business transactions, provide tailored packaging solutions, and maintain professional relationships. The types of data we collect include:

Business Contact Information: Name, job title, company name, email address, physical address, and phone number.
Inquiry & Project Details: Information provided in Request for Quotations (RFQs), custom packaging specifications, 3D design files, material preferences (e.g., PCR, glass), and project timelines.
Transaction Data: Order history, billing information, shipping details, and payment records necessary for OEM/ODM and wholesale processing.
Technical & Usage Data: IP address, browser type, operating system, and browsing behavior on our website, collected via standard analytics tools.

3. How We Use Your Information

We utilize the collected information to deliver premium cosmetic packaging solutions and ensure a seamless, transparent supply chain experience. Specific uses include:

Service Delivery

Processing orders, managing in-house mold development, arranging sample production (14-day turnaround), and coordinating mass production.

Communication

Responding to inquiries, providing digitalized production schedule updates, and sending proactive alerts regarding order status to eliminate supply chain "black boxes".

Business Operations

Managing accounts, processing payments, and facilitating logistics and export compliance documentation (e.g., REACH, FDA, RoHS).

Product Improvement

Analyzing market needs to enhance our sustainable offerings, such as optimizing PCR supply and developing true mono-material recyclable solutions.

4. Information Sharing & Disclosure

We do not sell, rent, or trade your personal or business information to third parties. We may share your information only in the following limited circumstances:

Trusted Service Providers: Logistics partners, freight forwarders, and payment processors who assist in fulfilling your orders globally. These parties are bound by strict confidentiality agreements.
Legal & Compliance Obligations: When required by law, international trade regulations, or to protect our rights, property, and safety, or that of our clients.

5. Data Security & Retention

We implement robust organizational and technical security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. Confidentiality regarding your custom mold designs and proprietary product formulations is our top priority.

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our B2B agreements.

6. Your Privacy Rights

Depending on your jurisdiction (e.g., under GDPR or CCPA), you may have specific rights regarding your data:

Access your data Correct inaccuracies Request deletion Opt-out of communications

To exercise these rights, please contact our compliance team using the information provided below.

Contact Us

If you have any questions or concerns about this Privacy Policy, our data practices, or require assistance with compliance documentation, please reach out to us:

Company: Suzhou Fomalhaut Eco-Pack Material Tech Co., Ltd.
Headquarters: Zhangjiagang, Suzhou, China
Email: [email protected]

This policy may be updated periodically to reflect changes in our operational processes, international trade regulations, or legal requirements. Please review this page regularly.